Terms & Conditions

Welcome to SharedStay. By accessing or using our platform you agree to these Terms & Conditions. SharedStay is operated from Melbourne, Australia and connects guests with hosts offering rooms and short-term accommodation.

1. Your account

You must be at least 18 years old to create an account. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

2. Bookings and payments

SharedStay facilitates bookings between guests and hosts. Payments are processed through our payments partner. Service fees, taxes and any applicable charges are disclosed before you confirm a booking.

3. Cancellations and refunds

Cancellations are governed by our Cancellation Policy: full refund more than 48 hours before check-in; no refund within 48 hours. Host-initiated cancellations always result in a full guest refund.

4. Acceptable use

You agree not to misuse the platform, including no fraudulent listings, no harassment, no off-platform payments, and no circumventing the booking or messaging system.

5. Liability

SharedStay is a marketplace and is not a party to the accommodation contract between hosts and guests. To the extent permitted by law, SharedStay's liability is limited to the fees we have collected for the relevant booking.

6. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email or in-app notice.

7. Contact

Questions? Email help@sharedstay.co.