Legal
Privacy Policy
How we collect, use, and protect your information.
SharedStay (“we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
Account details (name, email, phone), profile information, booking and payment data, messages exchanged on the platform, device and usage data, and any information you choose to provide to support.
How we use it
To operate the platform, process bookings and payments, communicate with you about your account, prevent fraud, comply with legal obligations, and improve our service.
Sharing
We share limited information with hosts and guests as needed to complete a booking, with our payment processor, and with service providers that help us operate (e.g. email, analytics, hosting). We do not sell your personal information.
Your rights
You can access, correct, or request deletion of your personal information by emailing help@sharedstay.co.
Security
We use industry-standard safeguards including encryption in transit, row-level database security, and access controls.
Contact
Privacy enquiries: help@sharedstay.co.
Built in Melbourne, Australia.